Policies and Terms of Service
Return & Exchange Policy
As each pen is made to order, we do not accept returns or exchanges. Mistakes do happen, though and we welcome the opportunity to make things right. Please notify us within 24 hours after delivery (including photos) of any mistakes, problems, or damage in order we can refund or replace as soon as possible.
Shipping & Handling
Each pen takes between one and three business days to craft before it can be shipped. All orders are shipped for free via USPS Ground Advantage which takes 3-8 business days. Upgraded shipping is available at an additional cost.
Customer Care
At ShortCakes Designs, your satisfaction is our top priority, and we're here to help with any questions or concerns you may have. We're committed to assisting you with order tracking, returns, and product details. Don’t hesitate to contact us via email or phone, and we’ll as quickly as we can. Thank you for choosing us – we truly value your business!
Privacy & Safety
At ShortCakes Designs, your privacy and safety are our priorities. We collect only essential information and use encryption technology to protect your data during transactions. Your information is confidential and not shared with third parties without your consent. We are committed to maintaining your trust and privacy.
Terms of Service
By using our website and services, you agree to the following terms and conditions. All purchases are subject to availability and pricing may change without notice. You must be at least 18 years old to make a purchase, or have parental consent. We reserve the right to modify these terms at any time, and your continued use of our site signifies your acceptance of any changes.